Frequently Asked Questions
Find answers to the most common questions about our services, process, and policies.
General Questions
What services does RepPreps offer?
RepPreps offers a range of digital services including custom website development, AI software solutions, plugin/extension development, and professional online courses. Our team specializes in creating tailored solutions that help businesses grow their digital presence and capabilities.
How long does a typical project take?
Project timelines vary based on complexity and scope. A basic website might take 4-6 weeks, while more complex software solutions can take 3-6 months. During our initial consultation, we'll provide a detailed timeline based on your specific project requirements.
Do you work with clients internationally?
Yes, we work with clients globally. Our remote collaboration tools and processes make it easy to work effectively across different time zones and locations.
Website Development
What platform do you use for websites?
We primarily build custom websites using modern frameworks like Next.js and React. For content management, we can implement custom CMS solutions or integrate with platforms like WordPress, depending on your specific needs.
Do you handle website hosting?
Yes, we offer hosting solutions for the websites we build. We work with reliable, high-performance hosting providers and can manage all aspects of hosting and maintenance for you.
Will my website be mobile-friendly?
Absolutely. All our websites are built with responsive design principles, ensuring they look and function perfectly on all devices—from desktop computers to tablets and smartphones.
Pricing & Payment
How do you structure your pricing?
Our pricing is project-based, with costs determined by the scope, complexity, and timeline of your specific needs. We provide detailed quotes after our initial consultation and needs assessment. For larger projects, we typically break payment into milestones.
Do you require a deposit?
Yes, we typically require a 30-50% deposit to begin work, with the remainder paid at predefined milestones or upon project completion, depending on the project size and duration.
What payment methods do you accept?
We accept credit/debit cards, bank transfers, and PayPal. For international clients, we can also work with wire transfers and other secure payment methods as needed.
Support & Maintenance
What kind of support do you offer after launch?
We offer various support and maintenance packages to keep your website or software running smoothly. These can include regular updates, security monitoring, content updates, and technical support. We'll recommend the appropriate package based on your specific needs.
How quickly do you respond to support requests?
For clients on maintenance plans, we guarantee response times based on the urgency of the issue—typically within 24 hours for standard requests and faster for critical issues. Emergency support is available for business-critical situations.
Can I make updates to my website myself?
Yes, we can build your website with a user-friendly content management system that allows you to make common updates like changing text, adding blog posts, or updating images. We also provide training to ensure you're comfortable making these changes.
Still have questions?
If you couldn't find the answer you were looking for, please contact us directly. Our team is ready to help with any questions you might have.
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