Digital Delivery Policy
Delivery Method
We deliver all digital products through your secure account dashboard. After completing your purchase, you will receive an email confirmation with instructions to access your products. Log in to your RepPreps account to download your purchased items.
Delivery Timeframe
You will gain access to your digital products immediately after your payment is confirmed. In rare cases where manual verification is needed, delivery may take up to 24 hours. If you do not receive access within this timeframe, please contact our support team.
Download Availability
Your purchased digital products remain available in your account for 12 months from the purchase date. We recommend downloading and saving your files promptly. You can download each product up to 5 times during this period.
System Requirements
Our digital products work with most current devices and software. PDF documents require Adobe Reader or any standard PDF reader. Video content plays on standard media players. Programming templates require appropriate development environments as specified in the product descriptions.
Access Limitations
Digital products are tied to your RepPreps account and cannot be transferred to another account. Multiple users cannot share a single account. Attempts to share access may result in account suspension.
Updates to Products
When we update our digital products, you will receive the updated versions at no additional cost during your 12-month access period. Update notifications appear in your account dashboard.
Failed Downloads
If you experience technical issues during download, try using a different browser, clearing your cache, or checking your internet connection. For persistent problems, contact our support team with your order number and details about the issue.
Intellectual Property
All digital products remain the intellectual property of RepPreps LLC. Your purchase grants you a license to use the materials as outlined in our Terms of Service, but does not transfer ownership of the content to you.
Technical Support
We provide basic technical support for accessing and using our digital products. For support requests, contact us at [email protected] with your order number and a description of your issue. We respond to support requests within 2 business days.
Contact Information
For questions about our Digital Delivery Policy, contact us at: RepPreps LLC, 7901 4TH ST N, STE 300, ST. PETERSBURG, FL 33702, [email protected]